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Legal

Privacy regulations

Privacy Regulations

  1. General

These Privacy Regulations describe how the Academy for Energy Medicine, trading under the name Academie Energetische Geneeskunde (hereinafter the ‘Academy’), registered with the Chamber of Commerce under number 57035970, governs and respects the privacy of its customers, affiliate partners, teachers, the users of the website and all those with whom it enters into a relationship (hereinafter all referred to as the ‘Relation’, plural the ‘Relations’), and what information about the Relation is collected.

  1. Contact and identity details

The Academy can be reached via the following details:

Full name: Academie Energetische GeneeskundeCorrespondence and visiting address: Kaaphoorndreef 66, room 2.08, 3563 AW UtrechtTelephone: 06 – 488 393 84Email: info@energetischegeneeskunde.eu Chamber of Commerce number: 57035970Website: https://energymedicine.eu

  1. Request for consent and presentation of the privacy regulations

When the Relation uses the Academy’s website, places an order or replies by sending an email to the Academy, these privacy regulations are brought to the attention of each Relation.

The privacy regulations are brought to the Relation’s attention via a cookie notice on the website, via a checkbox on the order form, or via the signature of the Academy’s emails.

In addition, the website states that continued use of the website means that the Relation agrees to the use of cookies and to these Privacy Regulations.

The Academy asks the Relation to first read these Privacy Regulations in full before using this website and, if the Relation does not agree with these Privacy Regulations, not to use the website and to leave it immediately.

By using the Academy’s website, by placing an order or by sending an email to the Academy after the Academy has brought these privacy regulations to the Relation’s attention, the Relation agrees to these privacy regulations.

Emails that were sent before the Academy brought the privacy regulations to the Relation’s attention (that is, before the Academy sent back an email with the signature) can, at the latest in the Relation’s second email to the Academy, be deleted on request. If the Relation has continued the email correspondence after the Academy brought these privacy regulations to the Relation’s attention via the signature of the email, this means that the Relation has agreed to these privacy regulations. The right to have certain data deleted on request still applies (see articles 8 and 10).

  1. What information do we collect and why?

Now and in the future, the Academy collects information about the Academy’s Relations. The Academy uses the personal data of Relations for the purposes stated below.

4.1 For orders via the website, personal data such as name, address, age (age to assess legal capacity – legitimate interest), gender, email address and telephone number are retained.

4.2 For requesting information and leaving messages via the website, personal data such as name, address, age (age to assess legal capacity – legitimate interest), gender, email address and telephone number are retained.

4.2.1 We also collect the Relation’s IP address and browser user agent string to detect spam. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see whether you are using it. The Gravatar privacy policy can be found here: https://automattic.com/privacy/After approval of your message, your profile picture is visible to the public reading your message.

4.2.2. If you upload media to the website, avoid uploading image files that contain location data (EXIF GPS). Visitors to the website can download images and extract location data from them.

4.3 When email messages are sent, this email and/or related information from the email may be stored for the purpose for which these email messages serve.

4.4 For course registrations made outside the website, personal data such as name, address, age (age to assess legal capacity – legitimate interest), gender, email address and telephone number are retained.

4.5 For subscriptions to our newsletter via the website or outside the website (on request, by email, following personal contact, for example at a trade fair), personal data such as name, address, age (age to assess legal capacity – legitimate interest), gender, email address and telephone number are retained.

4.6 If the Relation shares a photo or other image as part of the information mentioned in article 4, this photo or image is also stored as information as stated in article 6.

4.7 If the Relation uses a program or software to share information without interference from the Academy, it is possible that this program or software shares, distributes etc. the information independently and without interference from the Academy. The Academy cannot vouch for how the program or software handles information in a situation described in the current article 10.3.

  1. Cookies and digital collection methods

5.1 Cookies

The Academy’s website, namely the website at https://energymedicine.eu, uses cookies. The cookies currently in use are:

Necessary cookies. These are cookies that ensure the website functions correctly.

Functional cookies. These cookies help to perform tasks such as sharing content on social media, collecting feedback and other tasks of third-party services.

Analytical cookies. These are used to understand how Relations use the website. They help provide information about the number of visitors, bounce rate, source, etc.

Session cookies: cookies that are used during use of the website to recognise the Relation and to help with navigating the website. These cookies are deleted after use, at the latest 15 days after they were created.

If the Relation leaves a message on the website, the Relation can choose to save their name, email address and website in cookies. This is for the convenience of the Relation, so that they do not have to enter the details again for a new message. These cookies are kept for one year.

If the Relation visits our login page, a temporary cookie is created to determine whether the Relation’s browser accepts cookies or not. This cookie contains no personal data and is discarded when the browser is closed.

When the Relation logs in, a number of cookies are also created to save login information and display choices. Login cookies are kept for two days, display cookies for one year. If the Relation selects ‘remember me’, the login is kept for two weeks. When the Relation logs out, the login cookies are removed.

If the Relation publishes or edits an article, an extra cookie is stored in the Relation’s browser. This cookie contains no personal data and only indicates the ID of the article. This cookie expires after 1 day.

5.2 Embedded content from other websites

Articles on this website may contain embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the Relation had visited the other website.

These websites may collect information about you, use cookies, contain other embedded third-party content, including tracking, and they may monitor your interaction with this embedded content, including tracking your interaction if you are logged in to that other website with an account you have there.

  1. Purpose of retaining information

6.1 Administration

The information is used for various purposes. Retained information (retention period is 7 years) as stated in article 4 is used to process and invoice orders and their deliveries or, where applicable, training activities in accordance with the agreement, for bookkeeping and for the handling of any disputes.

6.2 Marketing

Collected information as stated in point 4.5 is used to point Relations to information that is of interest to them.

Collected data as stated in point 4 are used to develop new products and services. This concerns information provided by the Relation to the Academy during the visit to our website or through other channels.

This data may be used for marketing purposes and as anonymised statistical information for customers and business partners.

Privacy-sensitive data, such as credit card information, is treated confidentially and is not made available to third parties. In order to optimise the quality of products and services, the Academy records the use of supporting services for products, as well as defects or complaints regarding the products. This may include serial numbers and information about the purchase, such as the date of purchase. A Relation may be asked to provide information about themselves for the delivery or return of products. Personal data is only used for commercial purposes if a Relation is a customer (GDPR basis: performance of a contract and/or legitimate interest) or if unambiguous consent has been given in advance in accordance with the GDPR, such as when subscribing to the newsletter, for example.

  1. With whom do we share your data?

If a Relation orders a course or other material from us, we share their data with the relevant teacher, author or other maker involved, so that they can contact the Relation to deliver the course materials to the Relation and to make arrangements about location, time and other matters concerning the order / the course.

  1. How long do we retain your data?

If a Relation leaves a message, the message and its metadata are retained indefinitely. This works this way because we can then automatically recognise and approve new messages from the same Relation without having to put them in an administrator queue.

For Relations who create an account on our website or subscribe to the newsletter, we retain the personal information that the Relation provides when registering / creating the account. Relations with an account can always manage and change their information, except their username. Website administrators can also see and edit this information.

Retention period of the complaints procedure and all correspondence relating to it: 20 years. This retention period is longer if the limitation period is interrupted or can still be interrupted. It is possible to have this data destroyed. In that case the Relation signs a declaration of final discharge and completion of the complaints procedure.

Retention period of a declaration of final discharge and completion of the complaints procedure: 20 years. This retention period is longer if the limitation period is interrupted or can still be interrupted.

  1. Changes to the Privacy Regulations

In the future, the way in which information is used or deployed and the purposes for which this is done may change. In that case the Academy will state the changes in revised Privacy Regulations and publish them on the website. Relations who do not agree with a revision of the Privacy Regulations can send their objection to the correspondence address or email address stated below, as mentioned in article 2. The Academy will respect and take note of the objections. If no objections are submitted, the visitor is deemed to agree to the changes if the website is used.

  1. Changes to data or questions about privacy

If the Relation wishes to change or have deleted the information retained by the Academy, or if the Relation believes that the information is being used for a purpose other than that for which it was provided, the Relation must report this to the Academy by post or email as stated in article 2. The Academy will then arrange for the data to be changed or deleted, with the exception of information that is legally required or directly related to a concluded agreement if retaining the information is necessary for that purpose, and with the exception of the data mentioned in article 8, insofar as this is not in conflict with applicable laws and regulations.

  1. Security

11.1 The Academy uses standard technologies to guarantee security as far as possible and to prevent unauthorised access as far as possible. Nevertheless, this cannot be guaranteed with complete certainty. The Academy is not liable for unauthorised use of the information mentioned in article 3 or access to the website. The Academy advises changing passwords regularly and using a reliable and secure browser.

11.2 Where the Academy uses the services of a third party acting as a processor of information as described in article 3, the Academy has concluded a Data Processing Agreement with this party.

11.3 Processors are in any case the affiliated teachers of the Academy. Teachers of the Academy sign a data processing agreement and a teacher contract with a confidentiality clause.

  1. Address of the Relation

Relations are obliged to inform the Academy of changes of address and changes to other contact details. As long as the Academy has not received notice of a move or a change of other contact details, the most recent details known to the Academy are assumed to be correct. Any resulting miscommunication or incorrect delivery is at the expense and risk of the Relation. As long as a new address has not been provided, the Relation remains liable for products ordered by the Relation that are delivered to the old address.

  1. Privacy complaints

Complaints concerning the way the Relation’s information is handled can in the first instance be reported to the Academy via the contact details under article 2 and, if desired, also be reported via the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, www.autoriteitpersoonsgegevens.nl).