Complaints procedure

Do you have a complaint?

It is always a good idea to communicate openly with the teacher you have a complaint about. You may also ask whether a colleague of your teacher can help think it through, or ask our complaints officer Merel de Waard to mediate. Do you have a complaint about Merel? Then you can contact our second complaints officer, Wilma Bijl. You can find the contact details of the teachers on their own teachers page. Emails you send to teachers about complaints are always treated confidentially.

Response time

You will receive an acknowledgement of receipt within 5 working days after your complaint has been received.

Handling time

A complaint is resolved and handled within 4 weeks after the first response from the Academy. If this is not possible, we will let you know and explain why.

Retention period

Complaints are retained for at least 7 years. You can read more about our retention periods in the privacy statement.

Can’t work it out together?

You can then turn to the Dutch National Complaints Committee for Education (Landelijke Klachtencommissie Onderwijs). Click the button below to go to their website.